What Are Cookies
Cookies are small text files stored on your device when you visit our Platform. They help us provide you with a secure and personalized experience by remembering your authentication state, preferences, and analyzing how you use the Platform.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the Platform to function properly and cannot be disabled:
Authentication Tokens: Secure tokens (JWT) to keep you logged in and verify your identity
Security Cookies: Protection against unauthorized access and fraud prevention
Session Management: Maintain your current session and user state across the Platform
Load Balancing: Distribute traffic efficiently across our infrastructure
Analytics Cookies
We use analytics cookies to understand how users interact with the Platform and improve our services:
Usage Metrics: Page views, feature usage, and user navigation patterns
Performance Monitoring: Platform performance, load times, and error tracking
Feature Optimization: A/B testing and service improvement data
Firm-Level Analytics: Aggregated firm usage statistics (available to Firm Administrators)
Preference Cookies
These cookies remember your choices and settings to personalize your experience:
UI Customization: Theme preferences (light/dark mode), layout configurations
Language Settings: Your preferred language and regional settings
Dashboard Preferences: Saved views, filters, and display options
Notification Settings: Your communication and alert preferences
Third-Party Cookies
Our Platform may include cookies from carefully selected third-party services that support our operations:
Cloud Infrastructure Providers: For secure hosting and data storage
Authentication Services: For single sign-on (SSO) with Google and Microsoft
Analytics Services: For usage analytics and platform optimization
Communication Tools: For support chat and email delivery
We do not use marketing or advertising cookies. We do not sell your data to third parties.
Managing Cookie Preferences
Browser Settings
You can control cookies through your browser settings:
Block All Cookies: Note that this may prevent you from accessing the Platform
Block Third-Party Cookies Only: May affect SSO authentication functionality
Clear Existing Cookies: Remove cookies currently stored on your device
Set Future Preferences: Configure how your browser handles cookies going forward
Platform Settings
You can manage certain cookie preferences within your account:
Notification Preferences: Control alert and communication settings
Analytics Opt-Out: Opt out of non-essential analytics tracking (may limit personalization)
Session Duration: Configure how long you remain logged in
Note: Essential cookies required for authentication and security cannot be disabled while using the Platform.
Cookie Retention
Different cookies have different retention periods:
Session Cookies: Automatically deleted when you close your browser
Authentication Tokens: Valid for 24 hours (access tokens) or 7 days (refresh tokens)
Preference Cookies: Stored for up to 1 year
Analytics Cookies: Retained for up to 26 months
Data Security
All cookies used by Finela are:
Encrypted: Sensitive data in cookies is encrypted to prevent unauthorized access
Secure: Transmitted only over HTTPS connections
HttpOnly: Critical authentication cookies are not accessible via JavaScript
SameSite Protected: Protected against cross-site request forgery (CSRF) attacks
Firm Administrator Controls
Firm Administrators have access to firm security and activity monitoring:
Security Monitoring: Audit logs of firm events including user invitations, connector activations, and administrative actions
Activity Tracking: View recent firm activity and changes made by team members
Updates to This Policy
We may update this Cookie Policy to reflect:
Changes in our cookie usage or technology
New legal or regulatory requirements
Updates to third-party services we use
Improvements to user privacy and security controls
Significant changes will be communicated via email or in-platform notification. Continued use of the Platform after updates constitutes acceptance of the revised Cookie Policy.
Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us:
Email: hello@finela.ai
For more information about how we handle your data, please refer to our Privacy Policy.