Privacy Policy
Last updated: Oct 12th, 2025
Privacy Policy
Last updated: Oct 12th, 2025
Privacy Policy
Last updated: Oct 12th, 2025
1. Introduction
Welcome to Finela.ai ("Finela," "we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, accessible at www.finela.ai (the "Platform"). By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
Data protection refers to the safeguarding of personal data, as defined by the General Data Protection Regulation ("GDPR"), which encompasses any information pertaining to an identified or identifiable natural person. An identifiable natural person is someone who can be directly or indirectly identified, particularly through an identifier such as a name, identification number, or other specific attributes. This Privacy Policy (the "Policy") outlines crucial information about your rights concerning the processing of your personal data for the purpose of using the website.
2. Data Controller Information
Finela Limited is the legal entity responsible for processing your data.
Address: 124 City Road, London, United Kingdom, EC1V 2NX.
3. Information We Collect
3.1 Personal Information
We collect personal information you provide to us, such as:
Contact Information: Name, email address.
Professional Information: Job title, firm name, firm size, firm website.
Authentication Information: Account credentials for single sign-on (SSO) using Google or Microsoft.
3.2 Automatically Collected Information
When you use our Platform, we automatically collect:
Device and Network Information: IP address, browser type, operating system, device identifiers, system language.
Usage Data: Pages visited, features used, time spent on the Platform, and actions taken within the Platform.
Log Information: Records of interactions, including timestamps, errors, and usage logs.
Cookies and Tracking Technologies: Session cookies and similar technologies for user tracking and preference management. For more details, refer to our Cookies Policy.
3.3 Uploaded Data
Users may upload documents (e.g., Excel, PDFs) containing financial or operational information. These files are securely stored and processed to generate insights tailored to user queries.
3.4 Information from Other Sources
We may receive data from third parties including:
Log-in Services: Such as Google or Microsoft used for authentication.
Security Partners: To prevent fraud or detect malicious behavior.
Public Information: Available on publicly accessible websites or databases.
4. How We Use Your Information
We use the information collected to:
Provide, maintain, and improve the Platform and its features.
Personalize user experiences based on your role and firm information.
Process financial and operational data uploads for actionable insights.
Conduct benchmarking diagnostics, scenario analysis, and risk assessments.
Communicate with users about updates, support, or relevant offerings.
Comply with legal and regulatory obligations.
5. Information Sharing and Disclosure
5.1 Service Providers
We share your data with trusted service providers who support operations such as cloud infrastructure (e.g., Azure), authentication (e.g., Firebase), analytics, and payment processing (e.g., Stripe).
5.2 Legal and Regulatory Compliance
We may disclose your information when required to comply with applicable laws, court orders, or government regulations.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or asset sale, your data may be transferred as part of that transaction.
6. Data Security
We implement industry-standard security protocols to protect your information:
Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
Access Controls: Role-based access ensures only authorized users can access data.
Monitoring: Continuous monitoring helps detect and prevent unauthorized access.
7. Data Retention
We retain your data only as long as necessary for business or legal purposes. Uploaded documents are retained securely until you delete them through your account.
8. User Rights and Choices
You have control over your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of incomplete or inaccurate data.
Deletion: Request deletion of your data, subject to our legal obligations.
Manage Preferences: Change data or communication preferences in your account.
Account Deletion: You may delete your Finela account and associated data permanently. This action cannot be undone.
9. Cookies and Tracking Technologies
We use cookies to store user preferences and improve user experience. You can control cookie settings through your browser.
10. Third-Party Links
The Platform may include links to external websites. We are not responsible for the content or privacy practices of such websites.
11. Children's Privacy
Finela is not intended for individuals under 18 years old. We do not knowingly collect personal information from children.
12. International Data Transfers
If you use Finela from outside the UK, your information may be processed in countries with different data protection laws. We implement appropriate safeguards for such transfers.
13. Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, you have specific rights under the GDPR, including:
Right to Access: You may request access to your personal data.
Right to Rectification: You may request corrections to inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data in certain circumstances.
Right to Restriction: You may request restrictions on how we process your data.
Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Object: You may object to processing based on our legitimate interests or for direct marketing.
To exercise your GDPR rights, please email us at hello@finela.ai with the subject "GDPR Request."
14. Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information.
Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
To exercise your CCPA rights, please email us at hello@finela.ai with the subject "California Privacy Request."
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and the "Last updated" date will be revised. For significant changes, we will notify users via email or in-app notification.
16. Contact Us
If you have questions or concerns about this policy or your data, please contact us:
Email: hello@finela.ai
1. Introduction
Welcome to Finela.ai ("Finela," "we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, accessible at www.finela.ai (the "Platform"). By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
Data protection refers to the safeguarding of personal data, as defined by the General Data Protection Regulation ("GDPR"), which encompasses any information pertaining to an identified or identifiable natural person. An identifiable natural person is someone who can be directly or indirectly identified, particularly through an identifier such as a name, identification number, or other specific attributes. This Privacy Policy (the "Policy") outlines crucial information about your rights concerning the processing of your personal data for the purpose of using the website.
2. Data Controller Information
Finela Limited is the legal entity responsible for processing your data.
Address: 124 City Road, London, United Kingdom, EC1V 2NX.
3. Information We Collect
3.1 Personal Information
We collect personal information you provide to us, such as:
Contact Information: Name, email address.
Professional Information: Job title, firm name, firm size, firm website.
Authentication Information: Account credentials for single sign-on (SSO) using Google or Microsoft.
3.2 Automatically Collected Information
When you use our Platform, we automatically collect:
Device and Network Information: IP address, browser type, operating system, device identifiers, system language.
Usage Data: Pages visited, features used, time spent on the Platform, and actions taken within the Platform.
Log Information: Records of interactions, including timestamps, errors, and usage logs.
Cookies and Tracking Technologies: Session cookies and similar technologies for user tracking and preference management. For more details, refer to our Cookies Policy.
3.3 Uploaded Data
Users may upload documents (e.g., Excel, PDFs) containing financial or operational information. These files are securely stored and processed to generate insights tailored to user queries.
3.4 Information from Other Sources
We may receive data from third parties including:
Log-in Services: Such as Google or Microsoft used for authentication.
Security Partners: To prevent fraud or detect malicious behavior.
Public Information: Available on publicly accessible websites or databases.
4. How We Use Your Information
We use the information collected to:
Provide, maintain, and improve the Platform and its features.
Personalize user experiences based on your role and firm information.
Process financial and operational data uploads for actionable insights.
Conduct benchmarking diagnostics, scenario analysis, and risk assessments.
Communicate with users about updates, support, or relevant offerings.
Comply with legal and regulatory obligations.
5. Information Sharing and Disclosure
5.1 Service Providers
We share your data with trusted service providers who support operations such as cloud infrastructure (e.g., Azure), authentication (e.g., Firebase), analytics, and payment processing (e.g., Stripe).
5.2 Legal and Regulatory Compliance
We may disclose your information when required to comply with applicable laws, court orders, or government regulations.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or asset sale, your data may be transferred as part of that transaction.
6. Data Security
We implement industry-standard security protocols to protect your information:
Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
Access Controls: Role-based access ensures only authorized users can access data.
Monitoring: Continuous monitoring helps detect and prevent unauthorized access.
7. Data Retention
We retain your data only as long as necessary for business or legal purposes. Uploaded documents are retained securely until you delete them through your account.
8. User Rights and Choices
You have control over your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of incomplete or inaccurate data.
Deletion: Request deletion of your data, subject to our legal obligations.
Manage Preferences: Change data or communication preferences in your account.
Account Deletion: You may delete your Finela account and associated data permanently. This action cannot be undone.
9. Cookies and Tracking Technologies
We use cookies to store user preferences and improve user experience. You can control cookie settings through your browser.
10. Third-Party Links
The Platform may include links to external websites. We are not responsible for the content or privacy practices of such websites.
11. Children's Privacy
Finela is not intended for individuals under 18 years old. We do not knowingly collect personal information from children.
12. International Data Transfers
If you use Finela from outside the UK, your information may be processed in countries with different data protection laws. We implement appropriate safeguards for such transfers.
13. Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, you have specific rights under the GDPR, including:
Right to Access: You may request access to your personal data.
Right to Rectification: You may request corrections to inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data in certain circumstances.
Right to Restriction: You may request restrictions on how we process your data.
Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Object: You may object to processing based on our legitimate interests or for direct marketing.
To exercise your GDPR rights, please email us at hello@finela.ai with the subject "GDPR Request."
14. Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information.
Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
To exercise your CCPA rights, please email us at hello@finela.ai with the subject "California Privacy Request."
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and the "Last updated" date will be revised. For significant changes, we will notify users via email or in-app notification.
16. Contact Us
If you have questions or concerns about this policy or your data, please contact us:
Email: hello@finela.ai
1. Introduction
Welcome to Finela.ai ("Finela," "we," "our," "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, accessible at www.finela.ai (the "Platform"). By accessing or using the Platform, you consent to the practices described in this Privacy Policy.
Data protection refers to the safeguarding of personal data, as defined by the General Data Protection Regulation ("GDPR"), which encompasses any information pertaining to an identified or identifiable natural person. An identifiable natural person is someone who can be directly or indirectly identified, particularly through an identifier such as a name, identification number, or other specific attributes. This Privacy Policy (the "Policy") outlines crucial information about your rights concerning the processing of your personal data for the purpose of using the website.
2. Data Controller Information
Finela Limited is the legal entity responsible for processing your data.
Address: 124 City Road, London, United Kingdom, EC1V 2NX.
3. Information We Collect
3.1 Personal Information
We collect personal information you provide to us, such as:
Contact Information: Name, email address.
Professional Information: Job title, firm name, firm size, firm website.
Authentication Information: Account credentials for single sign-on (SSO) using Google or Microsoft.
3.2 Automatically Collected Information
When you use our Platform, we automatically collect:
Device and Network Information: IP address, browser type, operating system, device identifiers, system language.
Usage Data: Pages visited, features used, time spent on the Platform, and actions taken within the Platform.
Log Information: Records of interactions, including timestamps, errors, and usage logs.
Cookies and Tracking Technologies: Session cookies and similar technologies for user tracking and preference management. For more details, refer to our Cookies Policy.
3.3 Uploaded Data
Users may upload documents (e.g., Excel, PDFs) containing financial or operational information. These files are securely stored and processed to generate insights tailored to user queries.
3.4 Information from Other Sources
We may receive data from third parties including:
Log-in Services: Such as Google or Microsoft used for authentication.
Security Partners: To prevent fraud or detect malicious behavior.
Public Information: Available on publicly accessible websites or databases.
4. How We Use Your Information
We use the information collected to:
Provide, maintain, and improve the Platform and its features.
Personalize user experiences based on your role and firm information.
Process financial and operational data uploads for actionable insights.
Conduct benchmarking diagnostics, scenario analysis, and risk assessments.
Communicate with users about updates, support, or relevant offerings.
Comply with legal and regulatory obligations.
5. Information Sharing and Disclosure
5.1 Service Providers
We share your data with trusted service providers who support operations such as cloud infrastructure (e.g., Azure), authentication (e.g., Firebase), analytics, and payment processing (e.g., Stripe).
5.2 Legal and Regulatory Compliance
We may disclose your information when required to comply with applicable laws, court orders, or government regulations.
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, or asset sale, your data may be transferred as part of that transaction.
6. Data Security
We implement industry-standard security protocols to protect your information:
Encryption: Data is encrypted in transit (SSL/TLS) and at rest.
Access Controls: Role-based access ensures only authorized users can access data.
Monitoring: Continuous monitoring helps detect and prevent unauthorized access.
7. Data Retention
We retain your data only as long as necessary for business or legal purposes. Uploaded documents are retained securely until you delete them through your account.
8. User Rights and Choices
You have control over your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of incomplete or inaccurate data.
Deletion: Request deletion of your data, subject to our legal obligations.
Manage Preferences: Change data or communication preferences in your account.
Account Deletion: You may delete your Finela account and associated data permanently. This action cannot be undone.
9. Cookies and Tracking Technologies
We use cookies to store user preferences and improve user experience. You can control cookie settings through your browser.
10. Third-Party Links
The Platform may include links to external websites. We are not responsible for the content or privacy practices of such websites.
11. Children's Privacy
Finela is not intended for individuals under 18 years old. We do not knowingly collect personal information from children.
12. International Data Transfers
If you use Finela from outside the UK, your information may be processed in countries with different data protection laws. We implement appropriate safeguards for such transfers.
13. Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, you have specific rights under the GDPR, including:
Right to Access: You may request access to your personal data.
Right to Rectification: You may request corrections to inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data in certain circumstances.
Right to Restriction: You may request restrictions on how we process your data.
Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Object: You may object to processing based on our legitimate interests or for direct marketing.
To exercise your GDPR rights, please email us at hello@finela.ai with the subject "GDPR Request."
14. Your California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell your personal information.
Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.